FAQ

What is your policy on returns, refunds and exchanges? 

Thank you for ordering from Be Kind 2 Me!  We want you to be 100% happy with your purchase.  You can return the product and get a full refund or exchange the product for another one.  All returns/exchanges must be done within 30 days of orders being placed, and postmarked accordingly.  Unfortunately, we cannot offer a refund or exchange after 30 days due to proceeds that are provided for giving back.  Be Kind 2 Me will accept your return of unworn and unwashed apparel and items must be unused and in the same condition that you received it, for a refund or exchange.  We only offer direct exchanges for sizing on apparel.  We do not accept international exchanges or returns.  

For returns, please take extra care when packaging your items and recommend you ship with a tracking number as proof of shipment.  Customers are responsible for any shipment fees for returns & exchanges, unless the item is faulty or a defective item.  Be Kind 2 Me will pay to send you your exchange.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If we receive an exchange for an item currently out of stock, and the restock date is more than one week out, store credit may be issued in place of the replacement item.  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again.  Or contact your credit card company/bank, it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bekind2me.org

Gifts

If the item was marked as a gift when purchased, once returned item is received, we will send a refund to the gift giver. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost returns.  Thank you for your understanding.  

Please note some products are non-returnable.  Gift Cards, Limited Edition items, Stickers, Gratitude Journals and personalized/customized items.  

Only regular priced items may be refunded or exchanged.  Clearance/Sale items cannot be returned.  All sales are final on clearance/sale items. 

Where do you ship too?  

We currently ship to the United States and Canada.   

How long does it take to process and ship my order?  

All items are handmade and made to order just for YOU!  Processing times may take up to 1-2 weeks once payment is received.  All orders are shipped via USPS unless other arrangements are made prior to shipment of order.  If your order was placed on a weekend/holiday, it will be processed the following business day.  Shipping may take longer during busy times and holidays.  Shipping times are only an estimate and may vary and are based on your local postal service or other delivery carriers. 

Shipping Disclaimer

Be Kind 2 Me is not responsible for lost, damage, or stolen packages.  USPS (and other shipping carriers) delivery scanning delays and confirmations are beyond our control.  Please follow up with your local Postal Office for these rare situations.     

I love your products and want to sell in my shop, do you offer wholesale accounts?   

Be Kind 2 Me does not accept wholesale accounts at this time, but please check back for updates. 

Oops, I forgot to add something to my order, can I add it after I have submitted? 

Once your order is confirmed, due to our software, it is immediately transferred to processing and shipping, in which changes cannot be made to your order.  Orders process as quickly as possible.  A new order will need to be submitted. 

How do I know which size to order?   

Please check the size charts on each product page, as each t-shirt size run differently.

How should I care for my t-shirt?

Machine wash warm, inside out, with like colors.  Only non-chlorine bleach.  Tumble dry low. Medium iron.  Do not iron ink.  Do not dry clean. 

What if I am missing something from my order?

We want to take care of this right away, please email us immediately at hello@bekind2me.org

Are your products and packaging eco-friendly?   

We love our planet and do our best to do our part!  We make every effort to be as eco-friendly as possible.  We proudly use eco-friendly water-based ink that are both phthalate and PVC free to capture the softest touch to our apparel, to include environmentally friendly cleaners used within our shop.  Product inserts are sourced from sustainable forests.  Our packaging and supplies are constructed of recycled materials and we re-use packaging materials and boxes when possible.  Be Kind 2 Me is always looking for ways and products to support our efforts to keep planet earth beautiful!!     

My purchase is a gift, will you ship my order to a friend/family member? 

YES – we would love too because we love giving gifts too!!  If you are purchasing a gift, simply enter the recipient’s address as the shipping address during checkout. 

My purchase is defective, please help.   

In the off-chance your order is defective, simply email us a photo of the defective item, with your order number, which item is damaged along with a description of damage and a replacement item will be shipped to you immediately.  Items that are damaged due to use or normal wear and tear may be denied a refund.  

Please do not return any damage items unless advised by Be Kind 2 Me. 

The item I want is currently out of stock, what do I do?

We appreciate your patience and understanding and please check back, if the listing is still there, it is likely we will reproduce it very soon! 

Are Be Kind 2 Me items made in the U.S.A?

YES!!  We proudly design, print, package and ship all our items with love just for YOU right here in the U.S.A.

Can I use more than one promo code? 

Unfortunately, our systems only allow one promo code per purchase.    

Still have a question? 

Please contact us at hello@bekind2me.org.  Please allow up to 48-72 hours for a response, we do our best to reply to you as quickly as possible, you are extremely important to us, but we are a small business balancing many demands including daily life.